For anyone who's ever worked a help desk.

[ConcreteSchlyrd]

http://www.devilducky.com/media/57946/

[Xog]

Hahahahahahahah I'mm sending this to the IT department

[Pandagirl!]

Reminds me of at work today when the backup (head of department) of accounting at another store called me asking for help. So there I am trying to coach someone probably three times my age, making three times as much as me, how to do something I learned on my first day at work.

Her: I accidentally picked up $1700 from register 4, but I meant to do it from register 5!
Me: Ok, so loan that money back into register 4, then pick it up from register 5 on the computer.
Her: But I already dropped the money into the safe!
Me: That doesn't matter. There will be no transfer of money. You just have to electronically put the $1700 back into register 4, and electronically take it out of register 5.
Her: But I don't actually have the money!
Me: Yes, but by loaning it and picking it up, that leaves 0 cash left. And by putting it back in register 4, the cash is back to zero. By picking it up out of 5, you're doing what you originally intended.

Ten minutes later, I'm still trying to explain this on the phone to someone who has done this job for years. Eventually I gave up and said, "Ok go over to Vericash. Type in your username. Hit enter. Type in your password. Hit enter." etc etc and walked her through it.

The worst part? My boss is the one who trained those people. And I trained my boss.

I hate my job

[Emaho]

haha funny when he turns it over and can't open it

[Spider]

That is wickedly funny. This is a really funny website too. It requires reading but its about an asshole with a great sense of humor and his interaction with customers. http://www.actsofgord.com/

I have a bunch of humorous stories. Most people who work in computer sales do it for the funny stories like that and not for the measly few bucks an hour.

The best one I can remember right now is this lady who bought a D-Link router then walked home with it only to call us for help "setting it up" once she got there. If any of you have a D-Link router you'd know that it is simple to set up (as is any router) and that D-Link specifically is fool proof. For example there is tape over all the ports on the back of the unit that say "INSTALL ENCLOSED SOFTWARE FIRST" or something. They seriously make it so even a moron, as long as the moron can read, can do it.

Anyway, this lady is asking me all kinds of dumb questions, I totally can't remember what. I do know the conversation lasted a long time. I kept asking her things like "well, what is it saying on the screen" or "do you see the part with the..." or "so have you unplugged the ethernet cable from the back of your machine" and I eventually learned that SHE HAD NOT EVEN OPENED THE FUCKING BOX YET. I mean, I was trying to find out what the problem was, right? You don't assume the problem is someone hasn't done anything yet. I asked her, after being on the phone for like 10 minutes (in a busy store - this was xmas season) if she has opened the box yet when her questions were all not very detailed and that she had no good answers for the ones I asked her and she told me she hadn't opened the routers box yet. THAT IS STEP 1 YOU MORON! SHOULD THERE BE A STICKER ON THE BOX THAT SAYS STEP 1: OPEN THIS FUCKING BOX?

It was really frustrating. I mean she never gave any indication that she hadn't done anything. She says she's bought this router and it isn't working. So here I am assuming she's set it up, spent at least a few minutes pissing around, and can't get it to work. So I assume it's either defective or she plugged the cat5 cables into the wrong ports. You usually don't assume the person hasn't done anything yet.

I think she assumed that I assumed she hadn't even opened the box. But my questions would have seemed really strange which should have tipped her off. I mean, I was asking her about certain parts of the router like "do you see the ports on the back" and she'd answer and then kind of blow me off and ask things like "So, do I have to do something either the start button?" and I'm like "NO! NOT YET. DO YOU SEE... WHERE THE FUCK DID YOU PLUG THIS IN? IS IT PLUGGED IN? OPEN YOUR BROWSER - ARE YOU CONNECTED TO THE INTERNET?" and shes like "What? Can I do that with the start button?" "YES, YES YOU CAN. CLICK START THEN CLICK INTERNET EXPLORER" "It's not working" "WELL OK HOW DID YOU PLUG THIS FUCKING THING IN? IS IT CONNECT TO YOUR PC?" "Huh, ya, sure, I guess"

10 minutes later

"ARE YOU TELLING ME, MA'AM, THAT YOU HAVE A CLOSED FUCKING BOX, WITH ALL THE PARTS INSIDE IT, ON YOUR FUCKING DESK?"

Gah!

She was a wonderful lady but seriously...

People just assume that it's really easy to break a computer and that if they try to install this router a message might come up saying "You have chosen to activate this computer's self destruct sequence. Please vacate the room for 5 minutes to avoid injury." Or something. It isn't going to try to kill you!

[eehh]

hehey, old norwegian comedy.

and i feel like i have worked with people like that before..