TW Public Relations #1 (10 /8/12)

[WillBy]

Ok answers:
Advertising was done on 420chan because they gave us the best price, reasonable exposure, and since our advertising is still in the testing phase, we didn't want to take chances with large investments only to see limited results. However, as soon as more information about the results of advertising (which means more time) comes in, we will advertise more. So basically, patience. The next update should have more information concerning the results.

As for the new player graphic, that's based on if staff judges the newbie to be genuinely new. Basically, as a call comes in about a new player, the number goes up one. If any staffer decides their false, the number will go back down after a quick command. So no, aliases (hopefully) aren't included.

And the final question i noticed, about returning newbies... Again this is still in development stages. The tracking is being worked on, as well as ways to check what makes the newbie want to come back and informing staff on this.

Most of my answers were "wait until next time." I'd just like to clarify for any doubters out there: I say that because this is brand new stuff. Like some of the tracking 24 has shown me is only a few days old. More time is needed before we can get reliable numbers. I hope this has answered your questions...

[Krusnik]

I thought I'd weigh in here. On top of NeoGaf, I'd also advertise on SomethingAwful and I would advertise on Reddit (/r/gaming, /r/games). I'm not sure if GiantBomb allows advertisements, but that may be a good choice considering I've heard the game mentioned on the bombcast a few times. These sites have a really good community that would be receptive to the game. Hell we'll probably even remind older players that the game still exists.

[DKFett]

[QUOTE=Spock!;839672]Speaking of Mani, WTH? You always pop your ass up in my priv freq and then never say shit. Gosh.[/QU
This is irrelevant.

When they enter it alerts staff who the new player is and one of us attempts to contact them to learn the basics.

This makes sense, it's silly this wasn't already in place. I hope I'm treated as a "new player" when this is set up.

[Reckful]

its been in place for many months now

[the_paul]

It was in place about 2 years ago, and it could have been around longer than that

[Hack]

I wish I had seen this thread earlier. Sorry for the late response.

Cool stuff WillBy, the staff/player interaction really needs to be worked on.

I'm curious about the rationale behind advertising on 420chan though. Who decided to advertise there? Why specifically target people that smoke weed to play TW? Doesn't TW have a high amount of potheads already? Is this game really so bad that you have to be high to enjoy it now (lol)?

Also, does the new player chart differentiate between aliases and new clients?

We got a great deal advertising on 420chan.org. The owner was a former player, and the demographic was perfect for our zone. We got a headline banner for a very cheap price, and started seeing results immediately.

Willby,
First and just to clarify, your position is not bi-directional. It is to keep people up-to-date with TW info but it is not meant to take TW feedback to the staff. This is done via the Public Suggestion Box. Correct?

Second, I am a bit confused about the ‘new player activity’ link/stat and would like a better understanding. What exactly is the definition of a ‘new player’? For example is this a never before player who logs in? Does it include aliases? Does it include all new players or only those generated directly from the from the 420chan advert? If it is for all new players any chance to see more history than just the previous 12 months? Any way to determine the number of new players who sign up and never come back again?
eph

The tracking system we have for newplayers is really quite awesome. We can see what site they came to TrenchWars.org from, whether they download, and if/when they enter TrenchWars. The current newplayer system we have alerts us of everyone who enters TrenchWars that is a new player (no usage, no alias's). We verify this through ip/mid. Only the ones who download through TrenchWars.org can we see where they came from, and which advertising effort (if any) brought them. . And yes, the new player system tracks all players who visit, not just those from our advertising efforts.

[Kane]

I'm glad to see that people are accepting of the PR position. I just want to repeat something that Willby said, please feel free to contact Willby, Reckful, and I (K A N E <ZH>) in game. Do not be afraid to talk to us if you have any questions at all. We will do everything we can to help figure things out.

[DKFett]

its been in place for many months now

It wasn't in place when I got here.

I'm glad to see that people are accepting of the PR position. I just want to repeat something that Willby said, please feel free to contact Willby, Reckful, and I (K A N E <ZH>) in game. Do not be afraid to talk to us if you have any questions at all. We will do everything we can to help figure things out.

Kane, you're awesome.

[the_paul]

if you have started anytime since january of 2011, with the exception of being down for a total of maybe a week or 2 for tweaks or issues, it was around. Some new players still fall through the cracks in terms of someone taking the call, it's inevitable

[Crescent Seal]

? too late