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Lost a name
If you have entered a valid and active e-mail address when registering your name, you can use ?lostpassword <name> to have a new password for <name> e-mailed to you. For example; ?lostpassword Maverick .
If you haven't entered a valid/active e-mail address or you aren't getting an e-mail with a new password, you need to request a password reset at the Billing Support Center (address see below).
You will need your current username, a valid e-mail address, your home zone, the username lost, and any additional information you can give the operators to help resolve your issue faster.
Open a new ticket at the SSC Billing Support Center: http://www.subspaceforum.com/lost-password/8-ssc
Note: If you are just looking to get an old unused name, trade a name, or get a name stolen during a name trade, do not contact a billing operator or fill out the form. It only delays the chance for legit requests to be approved, or dealt with, and with the way the process works, time is of the essence.
Lost a squad
If you lost your squad, due to name reset, or lost password of owner name and an active member of the squad can verify you as the owner, then contact a billing operator directly or create a ticket at the Billing Support Center (address see below).
You will need your current username, a valid e-mail address, your home zone, squadname lost, current squadname password, the name of the player who can verify you, and any additional information you can give the operator to help resolve your issue faster.
Open a new ticket at the SSC Billing Support Center: http://www.subspaceforum.com/lost-password/8-ssc
Note: If you are just looking to get an old unused squadname, trade a squadname, or get a squadname lost during a name trade, please do not fill out this form. It only delays the legit requests being approved or dealt with.
If you have entered a valid and active e-mail address when registering your name, you can use ?lostpassword <name> to have a new password for <name> e-mailed to you. For example; ?lostpassword Maverick .
If you haven't entered a valid/active e-mail address or you aren't getting an e-mail with a new password, you need to request a password reset at the Billing Support Center (address see below).
You will need your current username, a valid e-mail address, your home zone, the username lost, and any additional information you can give the operators to help resolve your issue faster.
Open a new ticket at the SSC Billing Support Center: http://www.subspaceforum.com/lost-password/8-ssc
Note: If you are just looking to get an old unused name, trade a name, or get a name stolen during a name trade, do not contact a billing operator or fill out the form. It only delays the chance for legit requests to be approved, or dealt with, and with the way the process works, time is of the essence.
Lost a squad
If you lost your squad, due to name reset, or lost password of owner name and an active member of the squad can verify you as the owner, then contact a billing operator directly or create a ticket at the Billing Support Center (address see below).
You will need your current username, a valid e-mail address, your home zone, squadname lost, current squadname password, the name of the player who can verify you, and any additional information you can give the operator to help resolve your issue faster.
Open a new ticket at the SSC Billing Support Center: http://www.subspaceforum.com/lost-password/8-ssc
Note: If you are just looking to get an old unused squadname, trade a squadname, or get a squadname lost during a name trade, please do not fill out this form. It only delays the legit requests being approved or dealt with.