Have bad lag / packetloss / lagouts? Help us fix it!

[qan]

I'm a little hesitant to announce it without confirming with many players, BUT! It appears the lag issue was resolved with the changing of some hardware at GTT.net. The bots, at least, are no longer suffering from packetloss, and that alone is a huge improvement.


Thanks to everyone who helped make this happen. It took a total of 3 months to get these guys to figure it out, but finally the pressure became too much and they had no choice but to put in the effort!

If you are still experiencing S2C packetloss problems that began around 3 months ago in June, please post in this thread or contact me in-game.

[Jessup]

Great news qan!! Fingers crossed!!

[qan]

More updates:

Superb has informed us that GTT will be replacing faulty wiring in their hardware this Friday. We'll see if this resolves any issues.

We are also hoping to have our bot/web server hosting provider change routing rules so that the bots take a different path to the server. This would fix some issues with slow bot responses, warping people in strange ways, etc.

Thanks for your patience.

[qan]

UPDATE: We are talking with the CEO of the company regarding this problem, and it's been identified in specific detail. They've found the source, which is with a specific piece of hardware at GTT.net, and are working to fix it.

We should be seeing results in the next few days, so for the time being, it's no longer necessary to call in.

Hope to have good news very soon.

Thanks to everyone who put in their time and energy to help!

[qan]

Taking an unacceptably long time to resolve this, but we're still working at it. The ticket is still open. They're just avoiding us like the plague because we're a small fish that doesn't matter to them much. We have to make ourselves matter to them.


If you're one of those who can't play...
You might try a free VPN like WindScribe or another one listed here: http://www.techradar.com/news/the-best-free-vpn It seems counter-intuitive, but changing the location of your connection can mean it takes a different path to the server, avoiding the specific hop of gtt.net that is causing this issue.

[Leland]

all superb.net employees reported

[hellmouth]

Can you switch hosting providers?

[SpaceHiker]

I suggest filing a BBB report:

https://www.bbb.org/hawaii/business-reviews/internet-web-hosting/superb-internet-corporation-in-honolulu-hi-53034121

[Pressure]

Have you called HopOne to discuss whether they can reset the server affecting the region of people who now have packetloss? This has worked time and time again in the past, even in the post-PriitK era. In the past we have just had to have PriitK email them to request the reset and they did it. Speak to M_M God about this.

[Jessup]

+100 qan

Well said. This is unacceptable and we need to take them to task on this issue!

[qan]

TW/EG/Chaos are back up but our packetloss issue remains.


We will continue to have unplayable packetloss for some players, recycle regularly, have constant problems related to bots, etc., until this is resolved.


I have reason to believe the comment forms on Superb.net are broken (perhaps intentionally). The one on Hopone is definitely broken. So these reports may have been going into the void. If you're angry about that, trust me, so am I.


We need to turn up the heat on these greedy, irresponsible bastards. Here's the next step. Rather than comment forms, we're going to have to contact them directly. EDIT: Or please use this very slick form set up by Wirah!

http://trenchwars.org/lag/

Go to superb.net and click Chat Now, or call 888-354-6128 (EDIT: this number may just be ad spam at certain times of the day. These guys are pro skinflints) You can also call their HQ here: 808-544-0387 Or any of these offices: 703-564-9887 571-282-6387 206-438-5887 You can also send faxes here: 808-441-0952


Or you can also contact hopone.net at these numbers: 703-564-5400 206-438-5900 571-282-6400


Tell them you're experiencing game-breaking packetloss to the trenchwars.org server at 66.36.247.83, hosted by Superb. Ask them what the hell they're doing about it. Don't let them go until they give you an answer. If they try to get you off the phone, give them your contact details, and tell them you expect a follow-up within 24 hours. Tell them if you don't hear back from them, you'll come back and so will a couple of your friends. In other words, they need to learn that they can't stonewall us.

If you have a traceroute or SS trace, provide that. You can also show a report from mtr or WinMTR: http://winmtr.net You can give them your IP address with the instructions in the OP, and tell them what part of the world you're trying to reach the server from.

If you already tried to submit an SS Trace with the comment form, please try emailing that to this address, with your location: jred@superb.net

It's this simple: once enough people have complained, they must take action. The more people who complain, and the more often, the faster they have to resolve the issue on their network. POiD confirms this is the only way they ever got up off their butts to fix the problem last time. Of course, back then, the comment forms worked just fine. Now they wised up. So we've got to beat them at their own game and start taking it to them, where they can't squirm away.


Don't be afraid to be rude. Have fun with it, if you want. They should know you're angry and that we're not going to stop until this gets fixed.

[Jessup]

So..........I know we have fairly high ping in the zone especially in the evenings (EST) but part of me is wondering about the pub issues. Why are the other bots not acting like twpubsystem with this lag? I just started elim bot and it was right on time. Zones work right on time with javduel, wbduel and base. Adds are pretty much ok on time. Sometimes a slight delay but nothing like what is going on in pub. The delay in warp is WAY more than 130 milliseconds.. it is a delay that seems like it is the 2500ms range or more. Could it possibly be an issue with the coding in twpubsystem? !help commands are even 3 seconds to respond. Something isn't adding up in my opinion with this lag issue. Call me crazy but I am starting to think the issue is in twpubsystem. Have we checked the coding recently? Has something become corrupted?

[Delectable]

[Delectable]

Please also post your traceroutes in this thread so we can update our existing support ticket with as much info as possible.

Mef, remember the KEY is to play from Austin, TX.... LOLS

[Wirah]

Please also post your traceroutes in this thread so we can update our existing support ticket with as much info as possible.