HopOne Servers (Americans/Canadians)

[Turban]

simply use the command:


tracert server ip >C:\Users\(Your Username)\Desktop\Filename.txt

[rothe]

I dont get command line at work
How about I send you a pic of the dam thing or what info do you need exactly?
How many cycles do you want?
Please please be more clear on what you need

[project dragon]

Microsoft Windows [Version 10.0.10240](c) 2015 Microsoft Corporation. All rights reserved.


C:\Users\user>tracert 66.36.247.83


Tracing route to 66.36.247.83 over a maximum of 30 hops


  1     5 ms     9 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    27 ms    19 ms    26 ms  69.63.242.125
  4    81 ms    16 ms    17 ms  gw02.wlfdle-ge7-1-2.mtnk.phub.net.cable.rogers.com [69.63.248.5]
  5    16 ms    65 ms    32 ms  ae1_2140-bdr01-tor2.teksavvy.com [69.196.136.138]
  6    20 ms   153 ms    22 ms  ae54.bar2.Toronto1.Level3.net [4.28.138.21]
  7   201 ms   216 ms   249 ms  ae-12-60.car2.Washington1.Level3.net [4.69.149.4]
  8   113 ms   219 ms   216 ms  ae-12-60.car2.Washington1.Level3.net [4.69.149.4]
  9    41 ms   127 ms    72 ms  ge4-2.core2.dca2.hopone.net [209.160.62.134]
 10    48 ms    36 ms    71 ms  ge2-4.distb3.dca2.hopone.net [209.160.60.250]
 11    57 ms    38 ms   100 ms  66.36.247.83


Trace complete.

From Subspace's Trace

Tracing Zone: SSCU Trench Wars  IP Address: 66.36.247.83

Hop IP Address      Host Name                        Loss(%) Min/Avg/Max Ping
--- --------------- -------------------------------- ------- ----------------
  1 192.168.1.1     router.asus.com                     0.0      0    0   10
  2 ...             ...                                 0.0   1000000    0    0
  3 69.63.242.125   <unknown>                          96.6     20   20   20
  4 69.63.248.5     gw02.wlfdle-ge7-1-2.mtnk.phub.ne   96.6     10   10   10
  5 69.196.136.138  ae1_2140-bdr01-tor2.teksavvy.com    0.0     10   20   20
  6 4.28.138.21     ae54.bar2.Toronto1.Level3.net       0.0      0   20   30
  7 4.69.149.4      ae-12-60.car2.Washington1.Level3    0.0     30   50  140
  8 4.69.149.4      ae-12-60.car2.Washington1.Level3    0.0     30   60  220
  9 192.0.254.171   ae2_6012-bdr01-tor.teksavvy.com     3.4     10   20   30
 10 198.48.240.171  ae2_6013-bdr01-tor.teksavvy.com     3.4     10   20   50
 11 66.36.247.83    <unknown>                           0.0     30   40   50


Cycles: 29

For fun, from a VPN I used, from subspace's trace:

Tracing Zone: SSCU Trench Wars  IP Address: 66.36.247.83

Hop IP Address      Host Name                        Loss(%) Min/Avg/Max Ping
--- --------------- -------------------------------- ------- ----------------
  1 10.129.0.1      <unknown>                           0.0     20   30   40
  2 198.7.59.124    hosted.by.leaseweb.com              0.0     20   30   40
  3 108.59.15.132   bundle-ether5.cr2-wdc1.leaseweb.    0.0     30   30   40
  4 217.20.125.44   tengigabitethernet4-2.wdc-msc1.l    0.0     20   30  100
  5 217.20.125.43   tengigabitethernet1-3.nyc-ms1.le    0.0     30   40  190
  6 66.36.224.209   nyc1.ge8-3.core2.dca2.hopone.net   95.8     40   40   40
  7 209.160.60.250  ge2-4.distb3.dca2.hopone.net       95.6     50   50   50
  8 66.36.247.83    <unknown>                           0.0     40   50   60


Cycles: 23

please decipher

[Pressure]

If I was able to get this handled when I know absolutely nothing about this stuff, anyone can do it. Someone step up and make the call, please.

[Turban]

from the little information that is already on this thread, it is easy to identify that in the path between you and the server, there is a hop that is causing the lag. I am not sure if HopOne can affect those servers that well, but maybe they can blacklist them from the path to force another route to be taken thus lowering the lag.

[Pressure]

Last time I was literally just on the phone with one of their operators, and the sequence was like:

Me: "Hey man, I'm having trouble playing one of my games that uses your company's servers."
HopOne: "What game? What is the server information?"
M_M God> tell him this
Me: "<what M_M God told me>"
HopOne: "Okay, we cannot do this without permission from the person who pays for the server, do you have their e-mail so we can contact them directly and get permission?"
M_M God> give them priitk's email: priitk@priitk.priitk
Me: "Yeah, heres his email"
HopOne: "Thanks we'll look into it"

Problem was fixed within a few days.

[rothe]

nvm will just have to hope this goes away
cant fly at all even in pub
if there is any info or anything i can do to help please leme know
getting worse not better

[Banks]

By far SS is the most easiest game to lag in. All of my other games are fine, EXCEPT this one. This almost made me quit the game at times, and if this doesnt get fixed soon, that will be -1 player in a 300 player population.

Fix it u slugs.

[rothe]

Just give it time its always gotten fixed in the past
slowly but eventually
if not fixed a lot of people will be jumping around the screen so it will be noticed some time
dont forget all of this is their free time so give it some time and we have more that 300 ppl = P

[Best]

Pressure is right!

[Pressure]

I've never been a staff hater, but if staff doesn't step up to do the easy thing and make the call to fix this, it will be hard not to dislike them

This is an easy way to save a few players

[rothe]

Yea checked car2.washington1.level3.net sent a email out have not heard back but it is not a question it is the HopOne servers with packet loss and ping that high for specific users and areas that use their gateways.

Someone needs to step up please.

I watched last night ppls pings its fairly obvious whats going on.

Always supported staff but this makes even pub unbearable.

As I have said and pm'ed if there is something I can do let me know. If its up to staff to act at this point which it is please save a few. If this gets to steam ppl wont bother.

[Pressure]

Dude all you have to do is call HopOne. Give them the server info. They will handle the rest. Not sure why people think this is some complex task. I would do it but I am long-distance and cannot make the call without getting a heavy charge

http://www.hopone.net

[rothe]

oh well fk it then i'll call them lol
hey never said i wasnt a nub
ty for update nad solution

[raizin]

Dude all you have to do is call HopOne. Give them the server info. They will handle the rest. Not sure why people think this is some complex task. I would do it but I am long-distance and cannot make the call without getting a heavy charge

http://www.hopone.net

Just called the Seattle office, and sent an email with the trace report. Should be cleaned up soon.