QA SMod

[H.M.S. Stargazer]

Hey all, as you may have noticed, I recently left the ECT position. This was so I could take over the newly created as the QA (Quality Assurance) SMod.

My task is to help create better quality from our zone/forums. There has been a severe lack of communication from the staff to the players and a lack of responding to player concerns. I will be dealing with this issue.

I will be communicating using the forums, and of course in game.

My current tasks:

-Forum administration: If you have issues, I'll help deal with them. I have already fixed the weeks old forum acceptance. I am currently working on the 'contact us' and 'Staff abuse emails', hopefully they will be working shortly. If you have any concerns, please contact me in game. (Or send me an e-mail, mikebergsteinsson@hotmail.com)

-Staff quality: I will be working with all of the <ER>'s on how they host and the manner of which they interact with the public. I will also be working with the mods, on how they handle help and cheater calls, and the manner of which they handle the public. I will be compiling results and posting the overall standing of staff to the public. The results will remain anonymous to the public, but detailed results will be given to the deans for further action.

-Public communication: I will be dealing with any forum/in game issues that players have with staff until we fix the above mentioned email. Please e-mail me, i will forward all emails to the proper department of staff (Deans/Sysops/TWD/TWL/). I will also respond to all in forum issues/forum ban complaints.
I will not be dealing with in-game bans. They will still be sent to twbans@gmail.com.

Hopefully this will help restore the overall professionalism in staff, and in turn restore the faith the players have in staff.

-H.M.S. Stargazer
QA SMod

[Barton]

gl!

[Ara]

Obviously as we submit the members of staff under quality assurance we will expect our players to follow our zone and forum rules in return. This has to be a mutual agreement on trying to better the zone, one side can't do it all.

[H.M.S. Stargazer]

Obviously as we submit the members of staff under quality assurance we will expect our players to follow our zone and forum rules in return. This has to be a mutual agreement on trying to better the zone, one side can't do it all.

I agree Ara, however, we as staff MUST make the first steps in showing that we are doing our part. The players are very tired of the current situtation, and we will show them that staff can be respected again.

[Zazu]

Cool. Good luck!

[kthx]

I say your first order of business should be separation of power between forum and in game staffers, this way something like the_paul getting banned in the game and then on the forums by the same staffer can't happen again.

[H.M.S. Stargazer]

I say your first order of business should be separation of power between forum and in game staffers, this way something like the_paul getting banned in the game and then on the forums by the same staffer can't happen again.

This is a valid issue, however, not all in game staffers become forum mods. Due to the nature of upperstaff in game, dealing with the forums of that same game, they must get forum moderator access for staff reasons.

I am sure we can make a forum staff policy of some sort saying that if there is an issue in game the staffer involved cant get involved with a forum issue until the in game issue is dealt with. Similar to the Staff policy of not interefering with calls about themself.

[kthx]

Sounds good. Thanks for the quick and appropriate/professional answer.

[the_paul]

Ok say what you will about HMS and his past as a staffer, but the guy actually does a pretty stand up job. Yeah he fucks up, but the difference between hms and most of the other staffers (nazis) is that he admits when he makes a mistake, and he actually listens to what people have to say about the situation. Anyway, I was pretty skeptical when I saw his first post about his roles and goals (pro rhyme), but I've seen firsthand that he's putting effort into doing it. And not just by saying "oh this and this will happen soon", hes saying fuck it and getting things done himself.

So HMS, I know we've probably had our differences before now, but I gotta say you're doing a great job so far. Keep it up.

[Turban]

First move to make the zone a better place: axe Turban from staff. :fear:

good luck either way.

[H.M.S. Stargazer]

First move to make the zone a better place: axe Turban from staff. :fear:

good luck either way.

Just because you lag, is not a reason to axe you. Try to host a little more, as you do have a gift of it, and the zone benefits from experienced hosting.

[H.M.S. Stargazer]

A few notes/questions.

I am making a test for doing undercover tests on the <ER>, and I would like the players opinions on what I need to check for.

What do you (the players) expect from a good Event Referee?

I already have an idea, but one of the biggest issues is that we as staff are not listening to the players.
Please keep the ideas to constructive suggestions.





On a similar topic: I have recently removed 2 Event Referees from staff for not providing a good environment for players. One was axed for his attitude. The other was being racist on 'private chats'. We may not moderate those for players, but we will hold staff to higher standards. 2 other staff have been moved into disciplinary measures for unprofessionalism.


This is the monthly update from the QA/PR department.

As always, if you have any issues in-game, or in-forum, please contact me.

-H.M.S. Stargazer

[duel pasta]

gj, you actually found something else to fuck up

[Ara]

New email address to register instances of abuse by any Trench Wars staff member(s), please e-mail your side of the story to TWComplaints@gmail.com

[Dameon Angell]

I expect someone to host Left4Dead the way I intended it, lol.