Have bad lag / packetloss / lagouts? Help us fix it!

[Leland]

all superb.net employees reported

[qan]

Taking an unacceptably long time to resolve this, but we're still working at it. The ticket is still open. They're just avoiding us like the plague because we're a small fish that doesn't matter to them much. We have to make ourselves matter to them.


If you're one of those who can't play...
You might try a free VPN like WindScribe or another one listed here: http://www.techradar.com/news/the-best-free-vpn It seems counter-intuitive, but changing the location of your connection can mean it takes a different path to the server, avoiding the specific hop of gtt.net that is causing this issue.

[qan]

UPDATE: We are talking with the CEO of the company regarding this problem, and it's been identified in specific detail. They've found the source, which is with a specific piece of hardware at GTT.net, and are working to fix it.

We should be seeing results in the next few days, so for the time being, it's no longer necessary to call in.

Hope to have good news very soon.

Thanks to everyone who put in their time and energy to help!

[qan]

More updates:

Superb has informed us that GTT will be replacing faulty wiring in their hardware this Friday. We'll see if this resolves any issues.

We are also hoping to have our bot/web server hosting provider change routing rules so that the bots take a different path to the server. This would fix some issues with slow bot responses, warping people in strange ways, etc.

Thanks for your patience.

[Jessup]

Great news qan!! Fingers crossed!!

[qan]

I'm a little hesitant to announce it without confirming with many players, BUT! It appears the lag issue was resolved with the changing of some hardware at GTT.net. The bots, at least, are no longer suffering from packetloss, and that alone is a huge improvement.


Thanks to everyone who helped make this happen. It took a total of 3 months to get these guys to figure it out, but finally the pressure became too much and they had no choice but to put in the effort!

If you are still experiencing S2C packetloss problems that began around 3 months ago in June, please post in this thread or contact me in-game.