slow response times (or no response at all)

[Jason]

might just be me and my big mouth that's been getting ignored a lot lately, but i've noticed what i suppose i might even call an alarming trend. over the past several weeks, staff members are taking an incredibly long time to respond to a call, if they even respond at all. this is happening mostly between the hours of 12pm and 6pm est. now if the gap were only an hour or two long, i'd live with it, but six hours? what's up?

[Kolar]

What is the nature of the help calls.. General questions, TWD Op requests ect..?

[Pressure Drop]

i asked a legit question about no sound despite doing sound=10

no one answered ... not even a we don't know

i had to harass a staff member i was put on a team with in ?go base to get the answer they don't know.



someone should pick that up on staff chat if no-one knows and answer it such


also i've done a tking call and no one came ...

[Maverick]

I've put a cache into RoboHelp that captures and buffers your ?requests and delays them for about 5 hours. :P

[Xog]

From what I can guess, if it's from 12pm - 6 pm is probably because they're in school or outside hanging out with people that are coming from school.

Or sleeping.

people have lives, they aren't paid to work for trench wars :/

[DJSlayer]

wouldn't that count as like the GMT time they're struggling to cover?

[Jason]

What is the nature of the help calls.. General questions, TWD Op requests ect..?

anything really

?cheater calls for tk'ers
?cheater calls for cheaters
?help calls about that spec trick where you can spec between two players
?help calls about website addresses
?help calls about maybe possibly perhaps hosting this or that

and so on and so forth

[duel pasta]

I have finals

[RednaZ]

That's odd, I always get some sort of response, mostly negative but then again I only use ?help for my own amusement.

[D1st0rt]

?help calls about that spec trick where you can spec between two players

spec one, tick the other and hit f4

[Ignominy]

next time type ?d1st0rt

reinstate d1st0rt <sysops>

[Jason]

i know how to do it

just wanted to see if a zh knew how to do it, and surprise surprise, nope

[Subjugation]

i know how to do it

just wanted to see if a zh knew how to do it, and surprise surprise, nope

Dude, I would expect you to be too intelligent and cynical to not pick up on your own irony.

[Zerzera]

You know what time it is when mods or [s]mods have to take ?help start base calls.

I had some questions regarding TWD, and I tried a few help calls during the day, eventually plob#f, a TWD op himself, answered.

I did a few calls asking who is in charge of the settings and bots in base, I am still waiting for the moment someone replies to that call.

I can't say they don't respond to my cheater calls, my morning pubbing gets covered by rudy the teamkiller-killer.
And, I believe, Barton is often around in the evening.

Conclusion: Good mods, bad ZH's
(I am GMT+1)

[Rudy]

It's just one of those things that can't be helped. You ask complicated questions or seek specialist help (eg. TWD problems) during those hours, and despite there being maybe one or two ZHs logged in, they won't be able to solve your problem. Contrary to popular belief, we are not a 24 hour Help Desk. Some people do have to eat, sleep, and shit away from their PCs. Your best bet is to save your brainteaser for high tide, where there is a plethora of ravenous staff online willing to feed their quotas. Even then, we might not know why your sound is not working, or why your client never starts up and just sits idle in your Task Manager eating up resources, or why you are using Vista, or why your father does not hug you. That's what google is for.
Fortunately for you guys, I'm stuck in a timezone where the low tide comes around shortly after 1400 and lasts until around 2400. If I'm backlogged with other problems or just doing something else, you're shit out of luck unless Mootland or any of my other Australasian counterparts are hanging about.