Staff is lazy nowdays

[Cig Smoke]

down u forgot that when u send the 3rd they warn u so u know someone is alive the whole time

[ZeUs!!]

Quick Cig Smoke, jump on the bandwagon!

[za gophar]

i miss the sounds they used to use. now for adds they only use %1 i think. they used to use all the sounds.

[Dim]

%2

[Cig Smoke]

what bandwagon zues? ur confusing me? i've been complaining about how staff's been ran even while i was <ZH> still

[Tobe]

Originally posted by Rodge_Rabbit
Lets give this thread some positive feedback then. Complaining can be done, but think of a solution too! Here is my idea for the help system at least. Its a little combined from the previous threads that i saw in this forum.
RoboHelp is a good first line help call for the easy questions. However, as stated it can not judge if the call was helpfull. Therefore the summon function must be redirected to the Zone Helpers.

First of, when a Zone Helper logs on, he needs to make himself avaible for help calls. He needs to type !logonhelp in the staff chat, and robohelp knows he is now avaible for help.

A help calls come in, and the answer(s) given are not helpfull. The players use !summon and Robohelp places a help call again with the player name and the original message
A Zone Helper replys with "on it" in the staff chat. Robohelp records that the ZH is busy with a help call, and can not take another untill hes done with that one. In staff chat, he replies with !done for example. Robohelp now knows that he ZH is free for another help call.

When all the ZH's are busy (and that can happen ofcourse), a help call comes in. There is a2m no staff member avaible, so Robohelp automatically replies with "At this moment, all the Zone Helpers are busy. Please come back in 5 minutes and ask for help again". The player now knows that his call is heared, but there isnt time for an direct response. So you have the player happy, and the staff can be busy with other things.

Further, maybe another person from the current staff should be selected for Dean of ZH's. This member is responsible for the all the things were ZH's are involved, such as training them, how they handle help calls and how they behave ingame. You get more professionality with that.

You dont really need a Dean of ZHs. You teach yourself by asking questions, it works fine, for me it did at least but that was a year ago and I havent played in awhile so I don't know whats goin on now. Also, ERs shouldn't be scared to do helps either, I mean sure its a ZHs job to do helps and they need to meet a specific requirement, but I think like Games Hosted ERs should have a certain number of help calls answered in order to remain staff, say 25 or something...I might be out of date on how staff is run so im just going by what it was like when I was there...

[Jerome Scuggs]

I, personally, am convinced that the staff is just stupid.

to test my theory, i used various ?helps that didnt seem to obvious (like "how does TWDBot work?")

No response.

?help HOW DO I DO ANAL (NEED THE ANSWER KINDA QUICK PLZ)

2 warnings from staff.

EDIT: finished the "how does TWDBot..." question o.0

[Nickname]

Sad that thats the basic response. The Anal question does kinda jump out though.

[Jet.User]

I like the idea of having the bot pming you letting you konw that someone has taken it it seems stupid to ?cheater too many times if someone already took care of it..

[Tigerex]

Originally posted by Leaf
Who was thread starter? Oh nvm!

Server ah yes! Well Server, you must understand that some staffs must sleep, and we have many mods, but if your calls never get answered it's a "problem" right?

Which time do you play and when do you not get answered?

Where do you live? Most staff maybe not play on that time..

Unf me

I would of assumed that by the time you were well known enough to become staff (even though this doesn't seem to be a pre-requisite these days) that you would of grown out of going afk overnight to get usage. If i see staffers online i don't expect them to be afk for 12 hours or something before i can get an answer or help with a cheater. Although saying that no one takes my calls seriously anymore, its a hard life being so fundementally elite.

[Cig Smoke]

dont feel bad tig i do a cheater or a help call that im actualy serious about and i get warned or no answer to

[Jerome Scuggs]

maybe they record our names and make a ?help blacklist $

[Cig Smoke]

ya either way thats wrong ...reguardless of who i am and how long i played i still dont know who is who and always konw what is what in TW..although i prolly know more then alot of the <ZH> nowdays not all <ZH>..but some

[Awesome]

Originally posted by Jerome Scuggs
maybe they record our names and make a ?help blacklist $

no they just ban instead, which in a way is a ?help/?cheater blacklist

however, on the topic of calls going unanswered... its generally true if you make a ?cheater call or as a question with ?help that doesnt call for an easy RoboHelp answer.

the only people who seem to be answering are BH822, Predator <ER>, Mr. 420, Pure_Luck and sometimes Da Farmer!... and usually thats after 2 or 3 cheater calls. Yesterday i was reporting some guy, it took 4 calls before Weaver finally made an appearance to substitute for the mods. Weaver 4 mod (what he is actually good at) and put someone in place who knows how to be dean of staff, possibly Demonic or Mr. 420 (or the more likely candidate, Pure_Luck)

[Jerome Scuggs]

yeah BH822 is a great guy, and 420. but 420 as dean of staff, I have confidence in thr guy but he just doesnt [girl talk]give off the vibe[/girl talk]